Refund policy

Returns are only accepted within 7 days of delivery date, and must match all of the following criteria below to be accepted:

In unused and resell-able condition.
In the original packaging with all the tags intact.
You’ll also need the receipt or proof of purchase.
Return shipping is paid by the customer

What items are non-refundable?

Gift cards
Used physical goods
Discounted items (if applicable)
Digital Downloads (designs, templates, etc.…)
Packages opened or damaged by the customer
Orders ordered by mistake
Custom orders (such as special orders or personalized items)

The item I received is damaged!

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by email lonestarsublimation@gmail.com and send proof of damaged package through photos and video. We will contact you shortly to follow up on the claim process.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

What are the refund options?

The following refund options are supported:

Refund to the original payment method

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

My return request has been accepted, now what?

Once your request has been approved, the item must be returned to us within 7 days of approval. If your item is returned to us AFTER the 7 days of receiving the approval, your return/package will be rejected and sent back to the buyer.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval. You will be refunded the total cost of each item returned minus shipping. If you’re returning an item that qualified for free shipping, there will be a fee of 10% deducted from your refund to cover our initial free shipping and handling cost. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

An item is missing from my order….

If an item is missing from your order, your must contact us within 5 days of delivery. Please reach out to our customer service team via the chat box on the website Monday – Friday from 9 am- 5 pm CENTRAL, or by emailing us at: lonestarsublimation@gmail.com

Your order shows delivered, and you haven't received anything?

-Call the shipping provider to ask for your package, it is usually delivered one or two days after it is marked delivered.

-If after contacting the shipping company you do not receive a response, contact us at the email lonestarsublimation@gmail.com providing the number of your order, name and shipping address and we will contact you the next business day in the customer service hours.

***My question is not answered, or you have any other questions, contact us at lonestarsublimation@gmail.com and we will contact you.

You can always contact us for any return question at lonestarsublimation@gmail.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lonestarsublimationblanks.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@lonestarsublimationblanks.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lonestarsublimationblanks.com.